Retail CIO Outlook Weekly Brief
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Alexandra Gray, Head of Research, Mirvac [ASX: MGR]
Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]
Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.
Ruben Martin, CEO & Co-founder, Quivers
The main goal is helping consumers find exactly what they need and ensure they receive the information to make a purchasing decision while having a great experience.
Shubham Mehrish, Vice President, Mars
Analytics is one of the important cogs in our Mars digital engine to help drive our digital transformation at 100x speed.
Robert Killory, Chief Innovation Officer, 3CLogic
Data from every channel should be aggregated and organized in order to garner key business intelligence across channels and specific to each channel.
John O'Reilly, VP of Business Development, Aptaris
When consumers demand instant gratification, including fast delivery and information at their finger-tips, the speed of retail must be accelerated.
Steve Methvin, VP - Ecommerce/Retail Technology, Bozzuto's
Excellent customer service means helping all your shoppers— not just the biggest or most profitable—and encourages them to make frequent trips.
Phil Stevens, CAO & CIO, Army & Air Force Exchange Service
Retail is the most competitive sector in business today with rapid innovation in the customer journey and the “last mile” of fulfillment.
Richie Proud, Vice President Merchandise Planning, Allocation, and Product Insights, Groupe Dynamite
E-commerce provides brands with the platform to take a stance, share their story, and create a stimulating brand senses experience - one that will determine whether a new customer walks into the physical location.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Robert Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer, Tractor Supply Company
The use of AI has the potential to unleash greater productivity and cost savings through automation of back office functions.
Stephanie Miller, Director of Labor and Employee Relations, Lowe's Companies, Inc.
Key to a sound investigation process is solid record keeping.
Lauren Mead, VP-Marketing, TrimeTrade Systems
Today’s retail landscape is more challenging, competitive and dynamic than ever before.
Victor Elmann, Vice President, Vendor Management, Circuit City Corporation, Inc.
We believe that as more and more people discover just how easy and convenient it is to shop online, the industry will continue to steadily grow even as the pandemic ends.
Alvina Antar, CIO, Zuora
Technology company CIOs are among the chosen few who are able to create a greater impact to their business and revenue beyond their core IT function.
Yvonne Lim, Senior Director, Razer Inc.
It is hard to have a conversation about technology nowadays without talking about blockchain or some sort of distributed ledger technology (DLT).
Ryan King, CIO, Power Solutions International
Manufacturing “business to business” e-commerce websites are for most organizations mediocre or produce very little traffic and revenue. However; you will be surprised.
