retailciooutlook

Redefining Retail Industry with IoT and Big Data

Douglas Turk, Chief Marketing Officer, JLT Speciality

Engaging the New Next Gen Shopper with Cognitive Computing

Michelle Peluso, CMO, IBM Corporation And Laurence Haziot, Global Managing Director, Consumer Industries, IBM Corporation [NYSE:IBM]

Authentic brand storytelling with technology as the differentiator to drive brand demand

Angela Gearhart, Sr. Director Retail and Brand Experience, Sleep Number

Enabling Technology Driven Business Transformation

Paul Scorza, CIO, Ahold USA, Inc.

Addressing Retail's Unfulfilled Promise

Lauren Mead, VP-Marketing, TrimeTrade Systems

Addressing Retail's Unfulfilled Promise

Today’s retail landscape is more challenging, competitive and dynamic than ever before.

Business-to-Business Payments at a Crossroad

Guy R. Berg, Vice President Payments, Standards and Outreach Group at Federal Reserve Bank of Minneapolis

Business-to-Business Payments at a Crossroad

Banks, corporations and their supporting payment processors are at a crossroad for enabling the mass connectivity necessary to support Business to Business (B2B) electronic payments,

Five Signs It's Time to Rethink Your Social Strategy

Andrew Wilson, CIO, Accenture

Only a few decades ago, it would have been inconceivable for employees to collaborate in real time across continents.

Your Customers are on Smartphones: Are You Giving them Dumb Apps?

Michael Jaconi, CEO & Co-Founder, Button

Your Customers are on Smartphones: Are You Giving them Dumb Apps?

People continue to spend more time on mobile, requesting, purchasing, and booking the exact products they want, at the exact time they want them.

Retail Is Detail They Say

Stuart Freer, Chief Digital Officer, MECCA Brands

Retail Is Detail They Say

The problem with this statement, is that whilst it’s important to be in the detail, know everything about your business, it’s products and services and the customer, it often leads to

Transforming Our Customer Experience through an Omni-channel Lens

Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

Transforming Our Customer Experience through an Omni-channel Lens

Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.

Artificial Intelligence, Machine Learning, and the Future of Online Retail

Faraz Mohamed, Director, Head of Innovation, Nisum

Artificial Intelligence, Machine Learning, and the Future of Online Retail

Artificial intelligence (AI) and machine learning are disrupting business as usual across industries.

The 4th Industrial Revolution: Retailer's Must Do or Die

Dr. mark Chrystal, Chief Analytics Officer at rue21

The 4<sup>th</sup> Industrial Revolution: Retailer's Must Do or Die

Compared with prior industrial revolutions, the pace of innovation is exponential and impacting every industry around the globe, rather than the linear and slower-paced change seen previously.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

The Changing Nature of Retail Ecosystem

Jason Goldberg, SVP Commerce & Content Practice, SapientRazorfis

The Changing Nature of Retail Ecosystem

I came to retail at a time when the retail landscape was dramatically changing. At the time, computer city superstore was the first big box concept for technology.

Reinventing Retail with Technology

Avi Eyal, Co-Founder and Managing Partner, Entree Capital

We are seeing fulfillment become more accepted with delivery to the home, collecting online orders in store and so forth.

Point Inside Announces Personalization Tool for In-Store Marketing

Christine Schultz, CIO, Eddie Bauer

Point Inside Announces Personalization Tool for In-Store Marketing

With the Deals Personalization tool in place, retailers will be able to engage the users of their branded apps in real-time.

Encryption Equals Customer Service

Prabash Coswatte, CIO, Vallarta Supermarkets, VSI

Encryption Equals Customer Service

Retail Security is being squeezed between two trends—the rising cost of labor and the leveraging of technology.

Augmenting POS with New, Innovative Digital Technologies

Steve Methvin, VP of Ecommerce and Retail Technology, Bozzuto’s

Augmenting POS with New, Innovative Digital Technologies

Today, customers have the choice to either visit brick-and-mortar stores to purchase products or can shop online, or use a combination of both to buy a product of their choice.

Building Technology Powered Lifestyle Brands: Changing Role of a CIO in Retail

Anishiya Taneja, CIO, Serena & Lily

Building Technology Powered Lifestyle Brands: Changing Role of a CIO in Retail

Change is occurring within industries and making odd bedfellows through the Internet of Things (IoT).

Ways to Take Friction Out of Cross-border Transfers

David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.