retailciooutlook

Leveraging Challenges to further Build a Solid Foundation: Org Culture and Tech

Rosemary Smith, Director, Supply Chain Development, LEGO Group

E-Commerce Vs. Retail: It's More than Just Numbers

Amit Mangwani, Director of Retail Marketing, Intel Corporation

Which are the Top Retail Technology Trends to Watch Out for

Savio Thattil, CIO & SVP of Technology, Sephora Americas

Customer Focus is the First Priority

Jennifer Rademacher, CIO, Fathead

Customer Focus is the First Priority

Being a technology leader at one of the nation’s leading brands has definitely allowed me to see just how important IT is in the current ecommerce space.

Retail Digital Convergence

Ruben Martin, CEO & Co-founder, Quivers

Retail Digital Convergence

The main goal is helping consumers find exactly what they need and ensure they receive the information to make a purchasing decision while having a great experience.

Breaking Down the Key Programmatic Advertising Challenges Faced by Brands

Stanley Lim, Head of Google Marketing Platforms Malaysia, Google

The impetus for advance in programmatic maturity is perhaps as exciting as it is necessary because of an increasingly privacy-first and cookie less world.

Disrupting the Retail Customer Experience

Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated

Disrupting the Retail Customer Experience

AI is fueling the best retail experiences. It is the backbone for support and sales agents to tailor the best responses expediently, that solve issues or complete sales.

Better Performance Through Insight: How Technology Can Get You From 80/20 to 20/80

Nick Fischer, Senior Vice President & CFO, Betteridge

Better Performance Through Insight: How Technology Can Get You From 80/20 to 20/80

When it comes to distilling large amounts of data into actionable insights, time is almost always the most binding constraint.

Strategically Pairing Technology with Customer Service

Reid Rose, Vice President Operations, Rinchem International, Rinchem

Strategically Pairing Technology with Customer Service

Freight audit and payment is a pretty straightforward process, but it’s the attention to detail and accuracy that sets companies apart from their competition.

Technology Changes to Supply Chains Demand Good Leadership

Kevin Glynn, VP and CIO, DSC Logistics

Technology Changes to Supply Chains Demand Good Leadership

Our work in supply chain is changing rapidly as we implement new technology. Our leadership challenge as CIOs and IT leaders is not only to describe what the new technology will do.

If your Customers are a Step Ahead, How Can you Catch Up?

Anthony Jones, Head of eCommerce, Mid-Market Sales UKI, Google

If your Customers are a Step Ahead, How Can you Catch Up?

What a fascinating space to be in right now. We’ve spent years waiting for technology to come and disrupt and, well, it looks like we’re more or less here.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Leveraging Technology to Enhance Guest Experience

Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

Leveraging Technology to Enhance Guest Experience

Technology gives us marketers degrees of freedom to not only do things better, but also do better things.

What are Some Game-Changers that Retailers can Embrace in the 2018 E-commerce Market?

Dara Meath, Vice President - Information Technology, The Camuto Group

Retails can gather real-time behavioral data with AI to understand consumers’ needs at a deeper level, and more accurately forecast the goods they are most likely to buy.

The Changing Landscape of E-commerce and Challenges for CIOs and CMOs

Ajit Sivadasan, VP/GM Global eCommerce, Lenovo

The Changing Landscape of E-commerce and Challenges for CIOs and CMOs

​In a world defined by internet ubiquity, e-commerce, is arguably the most impactful and transformative business model we have witnessed in over a 100+ years.

George P Johnson: Creating Undying Consumer Experience

Scott Kellner, VP, Marketing, George P. Johnson Experience Marketing

George P Johnson: Creating Undying Consumer Experience

When I came to marketing automation world, few companies provided marketing automation software platform.

The Changing Paradigm of Retail CRM

Ben Eason, SVP, Client Development Conversant, Epsilon

The Changing Paradigm of Retail CRM

Brands with enhanced in-store experiences that create warm, welcoming environments are Thriving.

AI and it's Place in E-Commerce

Anna Cole, Director of E-Commerce Operations, User Experience and Merchandising, Carhartt

AI and it's Place in E-Commerce

It was hard to believe that a machine could out-think a genius like Kasparov.

Digital Strategy around Technology and Customer Experience

Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Digital Strategy around Technology and Customer Experience

In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations.