retailciooutlook

Disrupting the Retail Customer Experience

Hilary Hahn, VP, Customer Experience Innovation, Sykes Enterprises, Incorporated

Digital Technology Transformation

April Butterfield, Senior Director of Technology, Jabil And Gary Cantrell, CIO & SVP Information Technology, Jabil

Lessons from the Grocery Industry and the State of Retail Today

Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores

How AI and Data will Help CMOs Put Customers at the Forefront

Jess O’Reilly, Regional Vice President, Marketing Cloud, Asia, Salesforce

How AI and Data will Help CMOs Put Customers at the Forefront

To successfully deliver the experience customers want, brands must start by addressing concerns and fears of consumers in exchange for customer trust and their willingness to provide

Commerce to Be a Game Changer for Shoppers

Don Scheibenreif, VP-Distinguished Analyst, Gartner

Commerce to Be a Game Changer for Shoppers

Commerce leaders have made online transactions efficient and customer friendly.

Data Analytics to Achieve Productive Outcomes

Todd Simpson, CIO, FDA

The U.S. Food and Drug Administration (FDA) regulates foods, drugs, biologics, medical devices, cosmetics, dietary supplements, tobacco products, electronic products and more.

The Paradigm Shifts in the Retail World

Phillip Raub, Founder and President, b8ta

The Paradigm Shifts in the Retail World

The retail industry has always been a part and parcel of Human Society.

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

Don Scheibenreif, VP-Distinguished Analyst, Gartner

Architect Your Business to Engage, Interact and Serve 'Things' as a New Customer Segment

Internet-connected things will become your customers in the future. We believe embracing this future early will be a prime source of competitive advantage in the world of digital business.

Amazon Effect: Driving New Opportunities and Challenges in Demand Forecasting

Eric Wilson, Director Planning, Escalade Sports

Amazon Effect: Driving New Opportunities and Challenges in Demand Forecasting

Prediction is becoming more about behavior than history.

5 Lessons Healthcare Can Learn from Refined Logistics Models

Stephen Downey, Senior VP, Healthcare & Electronics, GEODIS

5 Lessons Healthcare Can Learn from Refined Logistics Models

There is enormous pressure on healthcare organizations to reduce costs and find efficiency in the supply chain.

The Future of Cashless Banking

Savio Thattil, CIO & SVP of Technology, Sephora Americas

The Future of Cashless Banking

With the decrease in cash use, the increase in financial literacy and the development of technology, payment system shave become even more important today.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Maximize the Power of Data in Retail

Steve Rempel, CIO, Rite Aid [NYSE:RAD]

Maximize the Power of Data in Retail

Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.

Matahari Department Store

Sreekanth Chetlur, Head Of E-Commerce & Omni Channel, Pt Matahari Department Store Tbk

It is time for other retailers to make the digital transformation towards the new age of retail.

Harnessing the Power of Big Data: A Crucial Competitive Advantage for Brick-and-Mortar Retail

Alex Bordei, Director of Product and Development, Bigstep

Harnessing the Power of Big Data: A Crucial Competitive Advantage for Brick-and-Mortar Retail

More data speeds up the business decision by analyzing a multitude of key performance indicators and partly solves one of the core issues of offline retailers.

Thinking out-of-the-box to launch business beyond borders

Bill Bass, Chief Marketing Officer, FULLBEAUTY Brands And Kara Lawson, Senior Director Ecommerce, FULLBEAUTY Brands

Thinking out-of-the-box to launch business beyond borders

The two of us have been using technology to sell online since the mid-1990s (one of us helped define and standardize the pixel sizes of the very first banner ads) and we have generated many billions of dollars of ecommerce revenue.

In the e-commerce environment, change is the only constant.

Joseph Santamaria, CIO, PSEG [NYSE: PEG]

In the e-commerce environment, change is the only constant.

Domino’s Pizza Enterprises Limited entered the e-commerce space well over a decade ago and we were early adopters in terms of competitors in the Quick Service Restaurant (QSR) industry globally, and especially in Australia.

How Cloud Technologies Help Retailers Stay Ahead of the Competition

Ian Pattison, Head of Retail Architecture, Google Cloud UK

How Cloud Technologies Help Retailers Stay Ahead of the Competition

Cloud can help unite and analyse various datasets to help brands evaluate sourcing decisions quickly and easily, with meaningful real-time inputs.

Ways to Take Friction Out of Cross-border Transfers

David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.