Retail CIO Outlook Weekly Brief
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Terre Wellington, Senior Vice President of Store Operations, Lamp Plus
Vish Ganapathy, VP, Partner, IBM Industry Academy Member for Consumer Industries
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations.
Jackson Fernandez, Head of Ecommerce, PUMA Group [ETR: PUM]
The world around us is rapidly evolving. Fuelled by the ubiquity of digital devices and high speed internet, the technologies and modalities of doing business are getting obsolete by the
Armin Roeseler, CIO, Swanson Health Products
Requirements regarding site performance, reliability, scalability, and flexibility, etc., provide new challenges for IT organizations.
Sudhir Vallamkondu, VP, iCrossing
Stores that have retail locations (Grocery, Home Improvement, Department stores etc.) have recurring promotional sales.
Nick East, CEO, Zynstra
To deploy at scale, management and operational processes need to be automated to reduce cost and risk.
Charlie Cole, Chief Digital Officer, VP, TUMI
It’s easy to overcomplicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.
Steve Rempel, CIO, Rite Aid [NYSE:RAD]
Many will tell you that today’s consumer is more powerful than ever, thanks to the personal mobile computers we have in our pockets, our homes, and even our cars.
Geoffrey Fry, Global VP of Supply Chain, Cree Lighting
Collaboration is strength during any time of scarcity, and some of the most powerful constituents with whom you can collaborate are your suppliers. If you have strategically curated your supply base, their capabilities and resources are av
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Shekhar Chhajer, CIO, Southeast Asia, India and CoC Sales Overseas, Mercedes Benz
Real estate is another industry which can immensely benefit as investments made by home buyers are huge.
Alvina Antar, CIO, Zuora
Technology company CIOs are among the chosen few who are able to create a greater impact to their business and revenue beyond their core IT function.
Don Scheibenreif, VP-Distinguished Analyst, Gartner
Internet-connected things will become your customers in the future. We believe embracing this future early will be a prime source of competitive advantage in the world of digital business.
Chris Homer, Co-founder & CTO, thredUP
To stay ahead of their competitors in the longer run, companies should focus majorly on providing excellent customer experience and finding the right balance between a company’s business growth and monetary profit
Bettina Thorkelin, Regional Director Nordic, Omni-channel, Valitor
A 360-degree view of customer behavior offers an invaluable asset for the retailer to carve out a distinct voice and purpose across all the channels that consumers use to browse, shop, and return
Anishiya Taneja, CIO, Serena & Lily
Change is occurring within industries and making odd bedfellows through the Internet of Things (IoT).
Warren Perlman, CIO, Ceridian
The role of the CIO is expanding and becoming more customer-facing, as the position plays a larger function in client acquisition and relations.
