Retail CIO Outlook Weekly Brief
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Mohan Krishnaraj, Global Head of User Experience at HARMAN, a Samsung company
Eric Moriarty, VP, B-Stock Solutions
Corey Tollefson, SVP & GM, Infor
In today’s competitive marketplace, retailers have faced enormous challenges adapting to sky-high customer expectations and the pressures of digital on brick-and-mortar stores.
Lauren Mead, VP-Marketing, TrimeTrade Systems
Today’s retail landscape is more challenging, competitive and dynamic than ever before.
Sherif Mityas, CIO & CSO, TGI Fridays
Imagine it’s Thursday night, the kids have soccer practice and you’re always looking for a place to pick-up dinner on the way home.
David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union
There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.
Nick East, CEO, Zynstra
To deploy at scale, management and operational processes need to be automated to reduce cost and risk.
Reid Rose, Vice President Operations, Rinchem International, Rinchem
Freight audit and payment is a pretty straightforward process, but it’s the attention to detail and accuracy that sets companies apart from their competition.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.
Helen M. Friedman, Director, Willis Towers Watson
The goal is to PASS the investigative ball down the field to make progress in the arena of workforce analytics.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Brittany Feinson, VP, Communications, Marriott International [NASDAQ:MAR]
It’s Monday morning, I login to my email, I already have 20 messages awaiting my attention, and the day is only just beginning.
Jean-Francois Bessiron, VP Goods International, Groupon
Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers
Robert Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer, Tractor Supply Company
The use of AI has the potential to unleash greater productivity and cost savings through automation of back office functions.
Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line
Technology gives us marketers degrees of freedom to not only do things better, but also do better things.
Tim Collins, President, Aimia's Intelligent Shopper Solutions
Artificial Intelligence and machine learning provide insights at a level of granularity and speed that we would not have dreamed of even five years ago.
Stephen Downey, Senior VP, Healthcare & Electronics, GEODIS
There is enormous pressure on healthcare organizations to reduce costs and find efficiency in the supply chain.
Yvonne Lim, Senior Director, Razer Inc.
It is hard to have a conversation about technology nowadays without talking about blockchain or some sort of distributed ledger technology (DLT).
