Retail CIO Outlook Weekly Brief
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Brett Beveridge, Founder & President, The Retail Outsource Companies
Dave Nickens, Mobile Director, Build.com
Michael Adams, VP of IT, MarineMax
A new world order has slowly evolved, leaving many corporate technology teams unprepared to adapt to the critical new responsibilities they manage.
Robert Killory, Chief Innovation Officer, 3CLogic
Data from every channel should be aggregated and organized in order to garner key business intelligence across channels and specific to each channel.
Rosemary Smith, Director, Supply Chain Development, LEGO Group
The sudden, unexpected shift to eCommerce put retailer technology and solution development in the spotlight
Nizzi Renaud, CMO, Zazzle
The sharing economy can provide inspiration for any fast-growing retail player.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.
Rohan Penman, Global Head of Technology, T2 Tea
Often solutions are not customer facing, but should aim to provide a seamless experience to ultimately benefit both the efficiency of the business and ultimately the customer.
Matthew Klyman, Chief Information Officer, Marshall Retail Group
We don't want retail to be a cold and sterile environment and we love the fact that we have a four wall environment that we get to talk to our customers.
Bob Hetu, Research Director, Gartner [NYSE:IT]
The powerful combination of digital and physical is where a multichannel retailer can exert itself.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Sangy Vatsa, EVP & CIO, Comerica Bank [NYSE: CMA]
Our Bank is known for raising customer expectations by offering customer-rich products and services. Fast maturing and adoption of digital technologies in everyday use is further elevating those expectations for our customers and our colleagues.
Scott Kellner, VP, Marketing, George P. Johnson Experience Marketing
When I came to marketing automation world, few companies provided marketing automation software platform.
Gareth Bridges, Director, Digital Business, Equinix Asia-Pacific
Today’s retailers need to embrace a modernized strategy supported by infrastructure designed for the digital edge.
Anna Cole, Director of E-Commerce Operations, User Experience and Merchandising, Carhartt
It was hard to believe that a machine could out-think a genius like Kasparov.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations.
Andrea Marks, VP of Digital Transformation at Walmart
Andrea Marks joined Walmart in 2021 as Vice President of Digital Transformation. In this role, Andrea leads clinical data and analytics, interoperable care delivery technologies, and health consumer digital experience.
Joe Megibow, CEO, Purple
Cloud is similar to a data center. However, not many understand what it actually consists of.
