Retail CIO Outlook Weekly Brief
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Ricardo Belmar, Senior Director-Enterprise Product Marketing, InfoVista
Bernie Winter, Director of Point-of-Sale Systems, Tops Friendly Markets And Mike Metz, Vice President of Information Technology, Tops Friendly Markets
John De Angelis, CIO, The Star Entertainment Group [ASX: SGR]
The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale.
Sheldon Monteiro, SVP and CTO, Sapient [NASDAQ: SAPE]
IT alone has the perspective and reach to bring its knowledge of enterprise processes and systems to digital business transformation.
Rohan Penman, Global Head of Technology, T2 Tea
Often solutions are not customer facing, but should aim to provide a seamless experience to ultimately benefit both the efficiency of the business and ultimately the customer.
Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]
Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.
Diane Magers, CEO, Customer Experience Professionals Association
Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.
Kyle Wierenga, Director of Analytics and Measurement, Aimia Inc. [TO-AIM]
Retailers have multiple channels today on different systems with different levels of complexity that when combined can give retailers actionable insights.
Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]
Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.
Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE
Most of us like things to evolve predictably and at a pace that gives us time to absorb change without experiencing undue stress or upsetting the status quo.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Matt Griffiths, CIO, Stanley Black & Decker Industrial
The average lifespan of industrial manufacturing machinery is around 20 years.
Saqib .E. Awan, VP, Lightspeed Venture Partners
This is no easy time for brick and mortar retailers as e-commerce continues to attract consumers.
Guy R. Berg, Vice President Payments, Standards and Outreach Group at Federal Reserve Bank of Minneapolis
Banks, corporations and their supporting payment processors are at a crossroad for enabling the mass connectivity necessary to support Business to Business (B2B) electronic payments, invoicing and remittance information exchange.
Mark Digman, CMO, ROI Revolution
Of all the digital marketing avenues available to the modern retailer, paid search provides opportunity for scalable, ROI-driven campaigns like few others.
Nizzi Renaud, CMO, Zazzle
The sharing economy can provide inspiration for any fast-growing retail player.
Edward Park, SVP, Head of Retail, Digital, Allocations, Wholesale Operations (North America), GUESS? Inc.
The challenge facing retail today is transforming stores to connect that invaluable hub of experience.
Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores
In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.
