retailciooutlook

Digital and In-Store Shopping is Colliding and Reliable Network Performance is at the Center

Ricardo Belmar, Senior Director-Enterprise Product Marketing, InfoVista

Leveraging POS Systems to Enhance Customer Experiences in Retail

Bernie Winter, Director of Point-of-Sale Systems, Tops Friendly Markets And Mike Metz, Vice President of Information Technology, Tops Friendly Markets

Who Runs Retail? The Machines

Michelle Grant, Head of Retailing, Euromonitor International

Creating a Sustainable Innovation Program

Armin Roeseler, CIO, Swanson Health Products

Technology- The Third Facet of Guest experience

John De Angelis, CIO, The Star Entertainment Group [ASX: SGR]

Technology- The Third Facet of Guest experience

The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale.

The New Breed Customer-centric CIO

Sheldon Monteiro, SVP and CTO, Sapient [NASDAQ: SAPE]

The New Breed Customer-centric CIO

IT alone has the perspective and reach to bring its knowledge of enterprise processes and systems to digital business transformation.

How will the Internet of Things (IoT) Truly Transform the Retail Industry

Rohan Penman, Global Head of Technology, T2 Tea

Often solutions are not customer facing, but should aim to provide a seamless experience to ultimately benefit both the efficiency of the business and ultimately the customer.

Transforming Our Customer Experience through an Omni-channel Lens

Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

Transforming Our Customer Experience through an Omni-channel Lens

Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.

Technological Impact on Customer Experience

Diane Magers, CEO, Customer Experience Professionals Association

Technological Impact on Customer Experience

Technology can help us achieve better customer experiences but in the end, it is the human experience and needs that we must care for.

Faster Decision Making: A Business Advantage for Retailers

Kyle Wierenga, Director of Analytics and Measurement, Aimia Inc. [TO-AIM]

Faster Decision Making: A Business Advantage for Retailers

Retailers have multiple channels today on different systems with different levels of complexity that when combined can give retailers actionable insights.

Drive Sales the Data Way

Pete Zaballos, CTO, SPS Commerce [NasdaqGS-SPSC]

Drive Sales the Data Way

Remember when “knowing your customer” was limited to these two metrics? We had no way of knowing then just how important data would become in today’s digital retail environment.

Was Darwin Wrong About Retail?

Richard Heyman, SVP & CIO, Gordmans Stores in Omaha, NE

Was Darwin Wrong About Retail?

Most of us like things to evolve predictably and at a pace that gives us time to absorb change without experiencing undue stress or upsetting the status quo.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

The Industrial IoT Attack Surface

Matt Griffiths, CIO, Stanley Black & Decker Industrial

The Industrial IoT Attack Surface

The average lifespan of industrial manufacturing machinery is around 20 years.

A Sneak Peak into the Future of Retail Landscape

Saqib .E. Awan, VP, Lightspeed Venture Partners

This is no easy time for brick and mortar retailers as e-commerce continues to attract consumers.

Business-to-Business Payments at a Crossroad

Guy R. Berg, Vice President Payments, Standards and Outreach Group at Federal Reserve Bank of Minneapolis

Business-to-Business Payments at a Crossroad

Banks, corporations and their supporting payment processors are at a crossroad for enabling the mass connectivity necessary to support Business to Business (B2B) electronic payments, invoicing and remittance information exchange.

The IT Factor for Powering Your Paid Search Investments

Mark Digman, CMO, ROI Revolution

The IT Factor for Powering Your Paid Search Investments

Of all the digital marketing avenues available to the modern retailer, paid search provides opportunity for scalable, ROI-driven campaigns like few others.

3 Ways Retailers Can Participate in the Sharing Economy

Nizzi Renaud, CMO, Zazzle

3 Ways Retailers Can Participate in the Sharing Economy

The sharing economy can provide inspiration for any fast-growing retail player.

Driving Innovation and Leveraging Stores as a Competitive Advantage

Edward Park, SVP, Head of Retail, Digital, Allocations, Wholesale Operations (North America), GUESS? Inc.

Driving Innovation and Leveraging Stores as a Competitive Advantage

The challenge facing retail today is transforming stores to connect that invaluable hub of experience.

Lessons from the Grocery Industry and the State of Retail Today

Richard Heyman, Principal, Retail Digital Strategy and Former CIO, Gordmans Stores

Lessons from the Grocery Industry and the State of Retail Today

In the late 1980s, I was leading the technology efforts at a regional grocery chain when the alarms sounded.