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Making E-commerce Magical

Earl Newsome, CIO, Praxair, Inc.

E- commerce

Megan Kohout, Vice President of Ecommerce & Customer Analytics, Kendra scott

Designing for the Invisible Interface

Mohan Krishnaraj, Global Head of User Experience at HARMAN, a Samsung company

Why Every Retailer Must Become a Technology Company by 2020

Corey Tollefson, SVP & GM, Infor

Why Every Retailer Must Become a Technology Company by 2020

In today’s competitive marketplace, retailers have faced enormous challenges adapting to sky-high customer expectations and the pressures of digital on brick-and-mortar stores.

Addressing Retail's Unfulfilled Promise

Lauren Mead, VP-Marketing, TrimeTrade Systems

Addressing Retail's Unfulfilled Promise

Today’s retail landscape is more challenging, competitive and dynamic than ever before.

AI becomes "Personal"

Sherif Mityas, CIO & CSO, TGI Fridays

Imagine it’s Thursday night, the kids have soccer practice and you’re always looking for a place to pick-up dinner on the way home.

Ways to Take Friction Out of Cross-border Transfers

David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.

Retail Success Requires Boosting Operational Efficiency

Nick East, CEO, Zynstra

Retail Success Requires Boosting Operational Efficiency

To deploy at scale, management and operational processes need to be automated to reduce cost and risk.

Strategically Pairing Technology with Customer Service

Reid Rose, Vice President Operations, Rinchem International, Rinchem

Strategically Pairing Technology with Customer Service

Freight audit and payment is a pretty straightforward process, but it’s the attention to detail and accuracy that sets companies apart from their competition.

Customer Experience on Digital Platforms

Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Customer Experience on Digital Platforms

The role of contact centers are often diminished due to the volume of interaction it handles in comparison to websites.

The Missing Puzzle Piece: How Workforce Analytics can help Complete the Picture to Unlock Customer Value?

Helen M. Friedman, Director, Willis Towers Watson

The Missing Puzzle Piece: How Workforce Analytics can help Complete the Picture to Unlock Customer Value?

The goal is to PASS the investigative ball down the field to make progress in the arena of workforce analytics.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

Making Sense of the MarTech Mess

Brittany Feinson, VP, Communications, Marriott International [NASDAQ:MAR]

Making Sense of the MarTech Mess

It’s Monday morning, I login to my email, I already have 20 messages awaiting my attention, and the day is only just beginning.

Harnessing the Power of Personalization

Jean-Francois Bessiron, VP Goods International, Groupon

Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers

Breaking Down the Retail Complications

Robert Mills, EVP, Chief Technology, Digital Commerce and Strategy Officer, Tractor Supply Company

Breaking Down the Retail Complications

The use of AI has the potential to unleash greater productivity and cost savings through automation of back office functions.

Leveraging Technology to Enhance Guest Experience

Kathy Tan Mayor, SVP & CMO, Carnival Cruise Line

Leveraging Technology to Enhance Guest Experience

Technology gives us marketers degrees of freedom to not only do things better, but also do better things.

Taking AI the Last Mile in Retail The Key to Unlocking Insights that AI Provides

Tim Collins, President, Aimia's Intelligent Shopper Solutions

Taking AI the Last Mile in Retail The Key to Unlocking Insights that AI Provides

Artificial Intelligence and machine learning provide insights at a level of granularity and speed that we would not have dreamed of even five years ago.

5 Lessons Healthcare Can Learn from Refined Logistics Models

Stephen Downey, Senior VP, Healthcare & Electronics, GEODIS

5 Lessons Healthcare Can Learn from Refined Logistics Models

There is enormous pressure on healthcare organizations to reduce costs and find efficiency in the supply chain.

Ecommerce Evolution: How Will Blockchain Fill Existing Gaps in the Ecommerce Industry?

Yvonne Lim, Senior Director, Razer Inc.

Ecommerce Evolution: How Will Blockchain Fill Existing Gaps in the Ecommerce Industry?

It is hard to have a conversation about technology nowadays without talking about blockchain or some sort of distributed ledger technology (DLT).