Retail CIO Outlook Weekly Brief
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Matthew Klyman, Chief Information Officer, Marshall Retail Group
Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric
Greg Petro, President and CEO, First Insight
Today, our problem isn’t the lack of information, it’s a disconnect within organizations on what data can provide the most impactful consumer insights, and how to best analyze it.
Anand Shaw, Cofounder, Inventrik Pte Ltd
In the age of smart-phones, social media and connected devices; keeping millennials engaged has become more difficult than ever before, especially for retailers.
Eric Redmond, Global Director, Technology Innovation, Nike
AI can better support troops by improving training systems and creating novel curricula for war games.
Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International
In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations.
David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union
There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.
Paul Scorza, Executive Vice President, IT and Chief Information Officer And Thomas Blackburn, Vice President, Solution Development for Retail Business Services, the services company of Ahold Delhaize USA
To win in the everchanging retail marketplace, retailers must engage with consumers on their terms.
David Adams, Director, Business Intelligence and Project Management, Unyson
When it comes to business lack of information leads to decisions based on guesswork or rules of thumb. This, in turn, can cost your company money and customer goodwill.
AJ Agrawal, CEO, Alumnify
To have a full, comprehensive view and understanding of your customer, it is critical to enable your e-commerce to integrate data across the e-commerce enterprise.
Matan Holander, VP Business Development
Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.
Jennifer Sherman, SVP, Product and Strategy, Kibo
Today’s retail software has become very good at providing detailed online order history that can provide merchandising suggestions for the customer’s next visit.
Steve Methvin, VP of Ecommerce and Retail Technology, Bozzuto’s
Today, customers have the choice to either visit brick-and-mortar stores to purchase products or can shop online, or use a combination of both to buy a product of their choice.
Alexandra Hourani, NA Digital GMM Director, Converse
For ten years, retailers have faced the impending doom of the “retail apocalypse.” Stalwart retailers closed doors and filed for bankruptcy, while a new breed of digitally-native retailers started to evolve.
Andrew Morawski, President & Country Chairman, Vodafone Americas
All over the world, today’s enterprises are operating in an increasingly complex business landscape.
Shubham Mehrish, Vice President, Mars
Analytics is one of the important cogs in our Mars digital engine to help drive our digital transformation at 100x speed.
Jean-Francois Bessiron, VP Goods International, Groupon
Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers
Justin Honaman, VP & GM, PRGX
Amazon did not take over the entire Retail world. Apple Pay did not eliminate the cash equation in retail stores. Drones are not yet delivering product to our homes.
