retailciooutlook

Meeting the Changing Needs of Customers

Joseph Santamaria, CIO, PSEG [NYSE: PEG]

The Paradigm Shifts in the Retail World

Phillip Raub, Founder and President, b8ta

Considerations for Casinos and Gaming Operations

Matthew Klyman, Chief Information Officer, Marshall Retail Group

Bringing the Power of Lithium-Ion for IoT and Edge Computing Applications through APC Smart-UPS

Pankaj Sharma, Senior Vice President, Home & Business Networks, Schneider Electric

The Key to the 360-Degree Customer View: Buyer Personas

Greg Petro, President and CEO, First Insight

The Key to the 360-Degree Customer View: Buyer Personas

Today, our problem isn’t the lack of information, it’s a disconnect within organizations on what data can provide the most impactful consumer insights, and how to best analyze it.

Why Gamification for Retail is a Powerful Tool for Connecting with Millennials

Anand Shaw, Cofounder, Inventrik Pte Ltd

Why Gamification for Retail is a Powerful Tool for Connecting with Millennials

In the age of smart-phones, social media and connected devices; keeping millennials engaged has become more difficult than ever before, especially for retailers.

Three Industries Artificial Intelligence Will Transform Over the Next Decade

Eric Redmond, Global Director, Technology Innovation, Nike

AI can better support troops by improving training systems and creating novel curricula for war games.

Digital Strategy around Technology and Customer Experience

Hui Wu-Curtis, Sr. Director, Customer Care Strategy-Global, Choice Hotels International

Digital Strategy around Technology and Customer Experience

In today’s environment, the contact center is viewed as one of many channels for customers to reach organizations.

Ways to Take Friction Out of Cross-border Transfers

David Thompson, EVP, Global Operations and Technology, CTO & CIO, Western Union

Ways to Take Friction Out of Cross-border Transfers

There are a few core trends that I see resonating across the industry; all have to do with providing ease and convenience for the customer and the capability to move money in minutes.

Point-of-Sale Adaptability Key to Winning in Rapidly Changing Retail

Paul Scorza, Executive Vice President, IT and Chief Information Officer And Thomas Blackburn, Vice President, Solution Development for Retail Business Services, the services company of Ahold Delhaize USA

Point-of-Sale Adaptability Key to Winning in Rapidly Changing Retail

To win in the everchanging retail marketplace, retailers must engage with consumers on their terms.

The Importance of Supply Chain Visibility

David Adams, Director, Business Intelligence and Project Management, Unyson

The Importance of Supply Chain Visibility

When it comes to business lack of information leads to decisions based on guesswork or rules of thumb. This, in turn, can cost your company money and customer goodwill.

E-Commerce Solutions to Satisfy Customer's Needs

AJ Agrawal, CEO, Alumnify

E-Commerce Solutions to Satisfy Customer's Needs

To have a full, comprehensive view and understanding of your customer, it is critical to enable your e-commerce to integrate data across the e-commerce enterprise.

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Matan Holander, VP Business Development

Mobisoft: Streamlining B2B E-Commerce at Fingertips

Business-to-business (B2B) e-commerce has evolved at multiple levels. Evidently, understanding the unique purchasing preferences of the modern day buyers have become increasingly critical to the long-term growth of B2B merchants.

The Digital Makeover of Retail

Jennifer Sherman, SVP, Product and Strategy, Kibo

The Digital Makeover of Retail

Today’s retail software has become very good at providing detailed online order history that can provide merchandising suggestions for the customer’s next visit.

Augmenting POS with New, Innovative Digital Technologies

Steve Methvin, VP of Ecommerce and Retail Technology, Bozzuto’s

Today, customers have the choice to either visit brick-and-mortar stores to purchase products or can shop online, or use a combination of both to buy a product of their choice.

The COVID Catalyst and The Paradigm Shift

Alexandra Hourani, NA Digital GMM Director, Converse

The COVID Catalyst and The Paradigm Shift

For ten years, retailers have faced the impending doom of the “retail apocalypse.” Stalwart retailers closed doors and filed for bankruptcy, while a new breed of digitally-native retailers started to evolve.

The Connected Employee: What Every Business Leader Needs to Know

Andrew Morawski, President & Country Chairman, Vodafone Americas

The Connected Employee: What Every Business Leader Needs to Know

All over the world, today’s enterprises are operating in an increasingly complex business landscape.

Driving Transformative, Data-Driven Thinking

Shubham Mehrish, Vice President, Mars

Driving Transformative, Data-Driven Thinking

Analytics is one of the important cogs in our Mars digital engine to help drive our digital transformation at 100x speed.

Harnessing the Power of Personalization

Jean-Francois Bessiron, VP Goods International, Groupon

Harnessing the Power of Personalization

Companies seem to be good at collecting data on customers but have not quite tackled how to operationalise that data and use it for the benefit of the customers

Top Retail Trends to Watch in 2016

Justin Honaman, VP & GM, PRGX

Top Retail Trends to Watch in 2016

Amazon did not take over the entire Retail world. Apple Pay did not eliminate the cash equation in retail stores. Drones are not yet delivering product to our homes.