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Retail Focus: Using Promotional Financing to...

By Sue Yasav, VP, Market & Consumer Insights, Synchrony Financial [NYSE:SYF]

Transforming Merchandise Industry with New...

By Antonio Sciuto, EVP & Chief Marketing Officer North America, Nestlé

POS Systems Can Now Become Artificial...

By Lucas E. Wall, CEO, ROI Checker

Mobile, Cloud and Big Data

By Herman Nell, SVP & CIO, Rent-A-Center

Only Fools Fragment: How Seamless Experiences Keep Customers

By Scott Rigby, Head of Digital Transformation for Enterprise Solutions, APAC, Adobe

Only Fools Fragment: How Seamless Experiences Keep Customers

It’s a challenge for CIO’s to provide a technology transparent experience to customers when the average company has 91 marketing technologies driving its customer experience.

Why Every Retailer Must Become a Technology Company by 2020

By Corey Tollefson, SVP & GM, Infor

Why Every Retailer Must Become a Technology Company by 2020

In today’s competitive marketplace, retailers have faced enormous challenges adapting to sky-high customer expectations and the pressures of digital on brick-and-mortar stores.

Transforming Our Customer Experience through an Omni-channel Lens

By Gary Aliff, Senior Director, Salesforce Practice and Delivery Lead, Gap Inc. [NYSE:GPS]

Data driven, product focused, customer obsessed. This is what we at Gap Inc. aspire, in providing customer service in our contact centers.

Building A Great Team Equals Achieving Great Outcomes

By Rohan Penman, Head of Technology, Adairs Retail Group

Building A Great Team Equals Achieving Great Outcomes

There is often nothing more time consuming than constantly ‘on-boarding’ other people’s team members on a project.

Driving Consumer Experience through Intuitive Technology

By Charlie Cole, Chief Digital Officer, VP, TUMI

Driving Consumer Experience through Intuitive Technology

It’s easy to overcomplicate. Ultimately retail is divided by two lowest common denominators of data–at the product level and at the customer level.

Meeting the Changing Needs of Customers

By Joseph Santamaria, CIO, PSEG [NYSE: PEG]

Meeting the Changing Needs of Customers

Customers expect interactive technology to provide faster, more accurate customer information and, where possible, specific and contextual information.

George P Johnson: Creating Undying Consumer Experience

By Scott Kellner, VP, Marketing, George P. Johnson Experience Marketing

George P Johnson: Creating Undying Consumer Experience

When I came to marketing automation world, few companies provided marketing automation software platform.

Better Performance Through Insight: How Technology Can Get You From 80/20 to 20/80

By Nick Fischer, Senior Vice President & CFO, Betteridge

Better Performance Through Insight: How Technology Can Get You From 80/20 to 20/80

When it comes to distilling large amounts of data into actionable insights, time is almost always the most binding constraint.

The New Breed Customer-centric CIO

By Sheldon Monteiro, SVP and CTO, Sapient [NASDAQ: SAPE]

The New Breed Customer-centric CIO

IT alone has the perspective and reach to bring its knowledge of enterprise processes and systems to digital business transformation.

3 Trends on Every CIO's Holiday Wish List

By Warren Perlman, CIO, Ceridian

3 Trends on Every CIO's Holiday Wish List

The role of the CIO is expanding and becoming more customer-facing, as the position plays a larger function in client acquisition and relations.

The Omni- Channel Challenge

By Chad Ehmke, CIO, Sally Beauty Holdings

It’s difficult to read any article lately regarding the future of retail without coming across the words “Omni- Channel”, or “Multi-Channel”.

Moving to a Software Defined Framework

By Rathi Murthy, CTO, Gap Inc.

Moving to a Software Defined Framework

At Gap Inc., we have millions of customers who visit us every day in stores, on our websites and on their mobile phones.

Need of Hour: Building Data Analytics Capability

By Adam Saper, CFO, Eataly

Need of Hour: Building Data Analytics Capability

Data collection has become easier at all levels of organizations.

Technology- The Third Facet of Guest experience

By John De Angelis, CIO, The Star Entertainment Group

Technology- The Third Facet of Guest experience

The most significant change over the past 5 years has been the role of technology in guest experience, enhancing our ability to deliver personalised and thrilling moments at scale.

Building Next-Generation Retail Operating Model

By Scott Welty, VP-Retail Strategy, JDA Software

Building Next-Generation Retail Operating Model

For many decades , a retail organization’s success or failure hinged upon its ability to react to market conditions.

Integrating Data for a 360-degree Customer View

By Bernard Luthi, President, Monoprice

Integrating Data for a 360-degree Customer View

In this day and age it is very critical to understand your customer and their journey with your organization.

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